Upselling happens. You walk into your local coffee shop with your mindset on a medium beverage, but end up getting a large one anyway. It’s expected and harmless because it seems like a better deal, but things sound different when the upselling can spoil your budget.
When it’s home services like siding or window replacement, a contractor that upsells might make you worry. It’s understandable, but it’s not something you should always disregard. Sometimes, the services they are trying to upsell may be beneficial to you, too. UHQ Construction discusses more.
Recommendation vs Pressure
What worries most homeowners about upselling is that it often sounds like they’re being pressured to take advantage of something they may not need. It’s important to understand that upselling is more of a recommendation than outright pressuring.
For example, a contractor might recommend you take advantage of preventive roof repair during a routine inspection. This is something you think about since existing roof problems such as leaks can become bigger and more expensive problems if left unaddressed. Your contractor may simply be looking out for you and your family’s well being.
An Educated Recommendation
When it comes to upselling, education is very important. When your contractor recommends something, ask them if they can explain or show them to you why you should take advantage of the services they are suggesting.
An educated recommendation is different from a scare tactic; the former is something that the contractor will explain to you in detail and leave the decision up to you. Scare tactics make you uncomfortable and often end with the upseller getting frustrated or mad at you. A contractor you can trust will always walk you through their recommendation and will never resort to spooking you to take advantage of their services.
At UHQ Construction, we always make it a point to educate the homeowners we work when it comes to our exterior services. We never hard sell or resort to scare tactics; rather, we make sure you know exactly what you get when we recommend any value-add service or extended warranty. Schedule an appointment with us today at (317) 884-3140. Our exterior services are available to homeowners throughout and around Zionsville, IN.
Cory Getz is the Operations Manger for UHQ Construction, which has delivered effective roofing, siding, window and gutter solutions throughout central Indiana since 2004.